Compliance
HIPAA Compliance at PaperlessEHR
PaperlessEHR is designed to support HIPAA compliance for behavioral health covered entities and business associates. Built on the Sunbase platform, we implement administrative, physical, and technical safeguards to protect protected health information (PHI).
Technical Safeguards
Encryption
PHI is encrypted in transit (TLS) and at rest using industry-standard encryption protocols.
Access Controls
Role-based access ensures clinicians, billing staff, and administrators see only the data their role requires.
Audit Logs
Comprehensive audit trails record who accessed, created, or modified PHI — supporting breach investigation and compliance reviews.
Secure Authentication
Strong password policies and session management protect against unauthorized access to client records.
Secure Messaging
HIPAA-compliant messaging keeps clinical communication inside the platform — not in personal email or text.
Telehealth Security
Integrated telehealth sessions use encrypted connections with secure, time-limited access links.
Administrative Safeguards
PaperlessEHR executes Business Associate Agreements (BAAs) with healthcare provider customers. Our team maintains security policies, conducts risk assessments, and provides workforce training on HIPAA requirements. We support covered entities in meeting their own compliance obligations when using our platform.
Physical Safeguards
PaperlessEHR is hosted in secure data centers with physical access controls, environmental monitoring, and redundant infrastructure. The Sunbase platform architecture includes disaster recovery and business continuity planning to protect data availability.
Your Responsibilities as a Covered Entity
HIPAA compliance is a shared responsibility. While PaperlessEHR provides the technical infrastructure, your organization must:
- Execute a BAA with PaperlessEHR before storing PHI
- Train staff on HIPAA policies and platform access rules
- Assign appropriate role-based permissions to each user
- Report suspected breaches promptly
- Use HIPAA-compliant devices and networks when accessing the platform
- Obtain client consent for telehealth and information sharing as required by state law
Frequently Asked Questions
Does PaperlessEHR sign a Business Associate Agreement?
Yes. We execute BAAs with covered entities and business associates as part of the onboarding process. Contact our team to request a BAA.
Is telehealth documentation HIPAA-compliant on PaperlessEHR?
Telehealth notes are stored with the same encryption and access controls as in-person documentation. See our HIPAA telehealth guide for best practices.
How do I report a security concern?
Contact [email protected] immediately if you suspect unauthorized access to PHI on the platform.
Questions about HIPAA compliance?
Our team can walk you through BAA execution, security controls, and implementation best practices.